Legal information

Company details

• Service provider: PN DIAMOND CONSULTING HUNGARY Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság (short name: PN DIAMOND CONSULTING HUNGARY Kft.)
• Registered office and postal address: 1043 Budapest, Csányi László utca 34. B. ép. 2. em. B214. ajtó
• Company registration number: 01-09-194535 (registered by Fővárosi Törvényszék Cégbírósága [Company Court of the Budapest-Capital Regional Court])
• Tax number: 25010082-2-41
• Represented by: Krausz Péter József, Managing Director
• Email: info@reselly.eu
• Hosting provider: Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA – cloudflare.com

Terms and conditions

1. Scope. These terms govern use of the Reselly app and website (Reselly) between the Service Provider and users. By registering, you accept them. We will give at least 15 days' notice of any changes.

2. The service. Reselly is an online marketplace where individuals sell second-hand clothes, shoes, bags and accessories to each other. The sale contract is between buyer and seller. The Service Provider is neither buyer nor seller: it provides the marketplace, communication, buyer and seller protection, and dispute resolution.

3. Registration.

• You must be at least 18 and have full legal capacity to register. Each person may use one account.
• You must provide accurate information. You are responsible for your account and password.
• You can delete your account at any time in Settings › Delete account.

4. What can you list?

• Only clothes, shoes, bags and accessories, with real photos and an accurate description of the brand, size, condition and faults.
• Counterfeit, stolen, dangerous or illegal items and misleading listings are prohibited.
• We remove illegal content when reported or identified by us, and notify you with our reasons (DSA, Regulation (EU) 2022/2065).

5. How a sale works.

• The buyer purchases from the product page or makes an offer in chat. The seller can accept, decline or counter.
• The contract is formed when the order is placed. The seller must send the parcel within 5 days of the order, using the buyer's chosen method.
• After receipt, the buyer completes the order or raises a claim within 2 days. Both parties can then review each other.

6. Fees.

• Listing and selling are free.
• The buyer pays the Service Provider a buyer protection fee per order: 5% of the item price + €0.70. The fee is shown before payment.
• The buyer pays shipping. The cost depends on the chosen delivery method and is shown before payment.
• Item and wardrobe boosts are optional. Their price is shown before you start; 1 item boost per month is free.

7. Payment. Payments are processed by a licensed payment service provider. The Service Provider does not hold or manage users' money. The seller receives the purchase price directly from the payment service provider.

8. Withdrawal. The consumer's 14-day right of withdrawal does not apply to sales between private individuals. Buyers have the protection set out under Buyer and seller protection.

9. Moderation and restrictions. If you breach these terms, we may hide your listing, restrict your account or suspend it. We will explain our decision. You can challenge it as described under Complaints.

10. Liability. Sellers are responsible for their listing content. The Service Provider is not responsible for performance of contracts between users, but helps resolve disputes under the buyer and seller protection rules.

11. Governing law. These terms are governed by Hungarian law, in particular the Hungarian Civil Code (Ptk., Act V of 2013) and the Electronic Commerce Act (Ektv., Act CVIII of 2001).

Privacy notice (GDPR)

Data controller: PN DIAMOND CONSULTING HUNGARY Kft., 1043 Budapest, Csányi László utca 34. B. ép. 2. em. B214. ajtó, info@reselly.eu. Contact us at this email address with any privacy questions.

• Launch notification (Founder list): email address, chosen language and sign-up time – consent (GDPR Article 6(1)(a)). We email about the launch and Founder rewards. You can withdraw consent at any time. We delete the data no later than 12 months after launch.
• Account (email, name, username, password hash) – performance of a contract (Article 6(1)(b)). Kept until account deletion.
• Address and phone number – delivery (Article 6(1)(b)). Shared only with the chosen courier and kept until account deletion.
• My sizes (clothing, shoe and body measurements) – consent (Article 6(1)(a)). Only you can see them, and you can delete them at any time.
• Listings, messages, offers, orders, reviews and claim evidence – performance of a contract and legitimate interests (investigating misuse and resolving disputes). Kept until account deletion; dispute records are kept for 5 years after closure.
• Saved items, views and personalised feed – consent. You can switch this off and delete the data at any time in Settings.
• DAC7 data (tax identification number, date of birth) – legal obligation (Article 6(1)(c), Aktv.). Requested only once the threshold is reached and kept for 10 years.
• Accounting records (fee invoices) – legal obligation, kept for 8 years (Hungarian Accounting Act, Számv. tv., Section 169).

Data processors: Cloudflare, Inc. (hosting), Supabase, Inc. (database and storage), a licensed payment service provider, and couriers (Foxpost, Packeta, GLS, Magyar Posta – MPL). Transfers outside the EEA use the European Commission's standard contractual clauses.

Your rights: access, rectification, erasure, restriction, data portability, objection and withdrawal of consent. Download your data in Settings › Privacy or delete your account in Settings › Delete account. We respond to requests within 30 days.

Complaints: Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH [Hungarian National Authority for Data Protection and Freedom of Information]), 1055 Budapest, Falk Miksa utca 9–11., ugyfelszolgalat@naih.hu, naih.hu – or the regional court for your place of residence.

Cookies

We only use storage needed for the service to work (login, light/dark mode and chosen language). We use no analytics or advertising cookies, so we do not ask for cookie consent. If this changes, we will ask for consent first.

Buyer and seller protection

• Search filters match only the exact selected size and the brand field. Description text does not count as a match.
• If a parcel does not arrive, is lost or is damaged, the buyer receives a full refund. If the seller photographed the parcel before sending, the Service Provider handles the claim with the courier.
• Claims must be raised within 2 days of receipt, with an unboxing photo or video. The seller can provide their explanation and counter-evidence, such as pre-shipping photos.
• A member of the Service Provider's team decides disputes based on evidence from both sides and explains the decision. Staff may not decide a case in which they are personally involved.
• If a claim is upheld, the buyer receives a full refund and the seller pays return shipping. Fit or taste is not grounds for a claim. If the seller agrees to a return, the buyer pays return shipping.
• Uncollected parcels: if the buyer fails to collect a parcel through their own fault, the item price is refunded, but shipping and buyer protection fees are not. A review is added to their profile automatically.
• Chat does not allow links, email addresses or phone numbers. Inviting the other person to another app or to pay outside Reselly is prohibited. Transactions arranged outside the app are not protected.

DAC7

Under Directive (EU) 2021/514 and Aktv., we report annually to NAV [Hungarian National Tax and Customs Administration] on sellers who make at least 30 sales or earn more than 2 000 € in a calendar year. We only request the required data once the threshold is reached. Check your status in Settings › DAC7 status.

Complaints and contact (DSA)

Single point of contact for authorities and users (DSA Articles 11–12): info@reselly.eu, in Hungarian and English. Postal address: 1043 Budapest, Csányi László utca 34. B. ép. 2. em. B214. ajtó.

Reporting illegal content: use the Report button on any product page or profile, or email us. We review reports without undue delay and notify you of our decision.

Complaints and appeals: email us to complain about moderation decisions or the service. We reply in writing within 30 days. If your complaint is rejected, you may contact the conciliation body for your place of residence (in Budapest: Budapesti Békéltető Testület [Budapest Conciliation Board], 1016 Budapest, Krisztina krt. 99.), an out-of-court dispute settlement body under the DSA, or a court.